Updated March 20, 2019:
We understand these cancellations are frustrating for your customers, and we will do all we can to minimize the disruption of your customers travel plans, by offering full refund or rebooking if the flight is cancelled:
- Full refund of the cancelled flight is allowed without waiver
Note: Add remark in the booking with FULL REFUND DUE TO CNL 737MAX OPERATION
- Involuntary change to same routing is allowed without waiver
Note: For involuntary rerouting, please contact Agent Support for waiver
- For refund of cancelled flight, send an email to email@example.com
Note: Subject in email (e.g): FULL REFUND DUE TO CNL 737MAX OPERATION
- Free changes an be made in Agent Portal
Given the uncertainty of this situation, we are unable to offer a refund or rebooking to passengers with future flights scheduled to be operated with Boeing 737 MAX aircraft.
Please contact Agent Support for assistance or if you have any questions related to above or if the flight is delayed.