Important information

Updated: November 4, 2022 (14:00 CET)

Travel agency claims

Due to the adverse financial distress caused by the COVID-19 crisis, Norwegian entered a court-supervised reconstruction process in Ireland on 18 November 2020. Norwegian also entered a supplementary court-supervised reconstruction process in Norway on 8 December 2020. It has unfortunately proven impossible to allow the reimbursement of outstanding refund claims due to the principles of these processes.

Travel agencies with outstanding claims for bookings (BSP, ARC and WEB) where the flight disruption or other expenses associated with the claim occurred before 18 November 2020 are subject to an examinership process in Ireland and a reconstruction process in Norway. This means that travel agencies will have the same terms as other unsecured creditors and only be entitled to a percentage of their claim.

Updated: November 7, 2022 (15:00 CET)

Cancellation policy 

  • GDS individual bookings (BSP/ARC)

      • For procedures regarding cancellation/schedule changes, involuntary reissues and when you require waivers, see our Schedule change policy
    • WEB individual bookings (Agent Portal/API)

    • If your customer received a SMS or EMAIL with information that a flight is cancelled, you can rebook or cancel the flight.
    • Free changes and cancellation can be made through the Agent Portal
    • Go to flight status to see if the flight has been cancelled.
    • Request for refund via online form

GDS group bookings (BSP/ARC)

  • For already ticketed bookings: Involuntary change to the same routing within Norwegian's network (DY/D8). For rerouting, contact Agent Support.
  • For bookings where only deposit is issued: Follow Schedule change policy for group reservations

WEB group bookings (Agent Portal)


Contact us if you have any additional questions.