Non-cancelled flights to/from Dubai until 08APR2026


We understand that the current situation in the Middle East is creating uncertainty for passengers.

Due to the uncertainty of this situation, we are offering a full refund for passengers that want to cancel their flights to/from Dubai until 08APR 2026.

If a refund is requested, please cancel the booking and add the following remark: 
FULL REFUND DUE TO THE SITUATION IN THE MIDDLE EAST <flightnbr/ddmmm>


Interline with Widerøe on Norwegian document is live

 

You can now issue interline tickets with Norwegian (DY/D8) and Widerøe (WF) on a Norwegian Document (328-tickets). 

It is IATA rules deciding which airline will be the validating carrier.
Interlining WF/DY-D8 is pr now only available for individual bookings. Group bookings will follow.

Ancillaries (EMD) is not yet included in the interline and we will inform as soon as that is ready.

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Name change for group bookings in Amadeus/Sabre/Travelport

We now allow namechange in Amadeus (in addition to Sabre and Travelport) after e-tickets are issued.
For procedures and prices, please go to this page: Name reporting - name changes 

Updated: November 4, 2022 (14:00 CET)

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Updated: November 7, 2022 (15:00 CET)

Cancellation policy 

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  • GDS individual bookings (BSP/ARC)

      • For procedures regarding cancellation/schedule changes, involuntary reissues and when you require waivers, see our Schedule change policy

    • WEB individual bookings (Agent Portal/API)

    • If your customer received a SMS or EMAIL with information that a flight is cancelled, you can rebook or cancel the flight.
    • Free changes and cancellation can be made through the Agent Portal
    • Go to flight status to see if the flight has been cancelled.
    • Request for refund via online form

GDS group bookings (BSP/ARC)

  • For already ticketed bookings: Involuntary change to the same routing within Norwegian's network (DY/D8). For rerouting, contact Agent Support.
  • For bookings where only deposit is issued: Follow Schedule change policy for group reservations

WEB group bookings (Agent Portal)

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Contact us if you have any additional questions.