Non-cancelled flights to/from Dubai until 08APR2026


We understand that the current situation in the Middle East is creating uncertainty for passengers.

Due to the uncertainty of this situation, we are offering a full refund for passengers that want to cancel their flights to/from Dubai until 08APR 2026.

If a refund is requested, please cancel the booking and add the following remark: 
FULL REFUND DUE TO THE SITUATION IN THE MIDDLE EAST <flightnbr/ddmmm>


Interline with Widerøe on Norwegian document is live

 

You can now issue interline tickets with Norwegian (DY/D8) and Widerøe (WF) on a Norwegian Document (328-tickets). 

It is IATA rules deciding which airline will be the validating carrier.
Interlining WF/DY-D8 is pr now only available for individual bookings. Group bookings will follow.

Ancillaries (EMD) is not yet included in the interline and we will inform as soon as that is ready.

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Name change for group bookings in Amadeus/Sabre/Travelport

We now allow namechange in Amadeus (in addition to Sabre and Travelport) after e-tickets are issued.
For procedures and prices, please go to this page: Name reporting - name changes 

Updated: November 4, 2022 (14:00 CET)

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Updated: November 4, 2022 (14:00 CET)

Travel agency claims


Due to the adverse financial distress caused by the COVID-19 crisis, Norwegian entered a court-supervised reconstruction process in Ireland on 18 November 2020. Norwegian also entered a supplementary court-supervised reconstruction process in Norway on 8 December 2020. It has unfortunately proven impossible to allow the reimbursement of outstanding refund claims due to the principles of these processes.

CLAIMS BEFORE 18 NOVEMBER 2020
Travel agencies with outstanding claims for bookings (BSP, ARC and WEB) where the flight disruption or other expenses associated with the claim occurred before 18 November 2020 are subject to an examinership process in Ireland and a reconstruction process in Norway. This means that travel agencies will have the same terms as other unsecured creditors and only be entitled to a percentage of their claim.

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Updated: November 7, 2022 (15:00 CET)

Cancellation policy 

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  • GDS individual bookings (BSP/ARC)

      • For procedures regarding cancellation/schedule changes, involuntary reissues and when you require waivers, see our Schedule change policy

    • WEB individual bookings (Agent Portal/API)

    • If your customer received a SMS or EMAIL with information that a flight is cancelled, you can rebook or cancel the flight.
    • Free changes and cancellation can be made through the Agent Portal
    • Go to flight status to see if the flight has been cancelled.
    • Request for refund via online form

GDS group bookings (BSP/ARC)

  • For already ticketed bookings: Involuntary change to the same routing within Norwegian's network (DY/D8). For rerouting, contact Agent Support.
  • For bookings where only deposit is issued: Follow Schedule change policy for group reservations

WEB group bookings (Agent Portal)

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Contact us if you have any additional questions.