Dear Travel Partner,

We would like to inform you of an update to our ticket conditions regarding our Flex product.

Effective today, September 1, 2026, name change fee must also be collected on Flex fares, regardless of date of issue on the e-ticket.

Key details of the change:

• Transferring the ticket to another person: Changing the passenger`s name to a new traveller will now incur a fee of  NOK 690/SEK 690/DKK 690/EUR 75/GBP  70/USD 75, per e-ticket.  The name change fee must be collected in currency of country where name change is made. If currency is not on the list, EUR is to be used. 
  
  • Spelling corrections remain free: Correcting minor spelling mistakes or typos for the original passenger remains completely free of charge. Please contact Agent Support for authorisation.
  • Timing: As before, full name changes must be completed prior to the departure of the first flight in the itinerary and apply to all flights within the booking.  

All other Flex benefits remain unchanged:

• Date and time changes: Still free of charge (fare difference may apply).
• Refundability: Tickets remain fully refundable in accordance with applicable terms.
• Baggage & services: Still includes 2 x 23 kg checked baggage, 15 kg total carry-on baggage, seat reservation, as well as Fast Track (at selected airports) and Priority Boarding 

Please ensure this update is shared with your frontline agents and relevant team members.

If you have any questions, feel free to reach out to Agentsupport.

Updated: September 1st, 2026 (14:30 CET)

 

 

ATC Strike in Norway from 21 Aug 26 has now ended

 

The ATC strike ended on 24 Aug 26 at 14:00 CET. However, operational disruptions will likely continue as several aircraft are currently out of position. The existing waiver remains valid through 26 Aug 26 at midnight.

Starting 27 Aug 26, please contact Travel Agency Support for assistance, unless the flight is set to UN or UN/TK status in the PNR.

Air Traffic Control Strike in Norway – Travel Agent Handling Guidelines

Due to the strike among  Air Traffic Controllers strike in Norway, several of our departures are likely to be cancelled. You can view an updated overview of affected flights on our Flight Status page.

Rebooking Procedures if flight gets cancelled

• Authorization: If a flight appears on the cancelled list, travel agencies are authorized to rebook passengers without contacting us for prior approval.
• Booking Class: Rebook into the original booking class. If that class is unavailable, use the lowest available booking class. Do not forget to rebook any additional services that the customer had on the original flight
• Ticket Reissuance: After rebooking you need to reissue the e-tickets/EMDs and include the following text in the endorsement box: Rebooked due to ATC strike in Norway
• Ticket Refund: If flight is cancelled, we allow full refund of the tickets. No waiver needed.

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Passenger Contact Information & Flight Updates

If a flight is cancelled, we will notify passengers directly via SMS or email. We will likely not be able to update all Pnr’s with UN, so it is important to check our Flight Status page. Please ensure all PNRs are updated with accurate mobile numbers and email addresses in accordance with our Passenger Contact Details Guidelines.

Note: Cancellations may occur at short notice. Please check the Flight Status page regularly for real-time updates.

Keep yourself updated: On our “Travel Updates” https://www.norwegian.com/en/flight-status/customer-care-update-page/ you can keep yourself updated on news regarding the strike.

Contact us:

If you as a Travel Agent have any further questions regarding the strike, we recommend you send us an e-mail to: Agentsupport@norwegian.com.

Our Opening hours are Mon-Fri: 09:00-17:00 CET

Read more about customers rights if flight is delayed or cancelled: https://www.norwegian.com/en/travel-info/delayed-and-cancelled-flights/

Updated: August 24, 2026 (15:00 CET)

 

Interline with Widerøe on Norwegian document is live

 

You can now issue interline tickets with Norwegian (DY/D8) and Widerøe (WF) on a Norwegian Document (328-tickets). 

It is IATA rules deciding which airline will be the validating carrier.
Interlining WF/DY-D8 is pr now only available for individual bookings. Group bookings will follow.

Ancillaries (EMD) is not yet included in the interline and we will inform as soon as that is ready.

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Name change for group bookings in Amadeus/Sabre/Travelport

We now allow namechange in Amadeus (in addition to Sabre and Travelport) after e-tickets are issued.
For procedures and prices, please go to this page: Name reporting - name changes 

Updated: November 4, 2022 (14:00 CET)

Updated: November 4, 2022 (14:00 CET)

Travel agency claims

Due to the adverse financial distress caused by the COVID-19 crisis, Norwegian entered a court-supervised reconstruction process in Ireland on 18 November 2020. Norwegian also entered a supplementary court-supervised reconstruction process in Norway on 8 December 2020. It has unfortunately proven impossible to allow the reimbursement of outstanding refund claims due to the principles of these processes.

CLAIMS BEFORE 18 NOVEMBER 2020
Travel agencies with outstanding claims for bookings (BSP, ARC and WEB) where the flight disruption or other expenses associated with the claim occurred before 18 November 2020 are subject to an examinership process in Ireland and a reconstruction process in Norway. This means that travel agencies will have the same terms as other unsecured creditors and only be entitled to a percentage of their claim.