ATC Strike in Norway from 21 Aug 26 has now ended

 

The ATC strike ended on 24 Aug 26 at 14:00 CET. However, operational disruptions will likely continue as several aircraft are currently out of position. The existing waiver remains valid through 26 Aug 26 at midnight.

Starting 27 Aug 26, please contact Travel Agency Support for assistance, unless the flight is set to UN or UN/TK status in the PNR.

Air Traffic Control Strike in Norway – Travel Agent Handling Guidelines

Due to the strike among  Air Traffic Controllers strike in Norway, several of our departures are likely to be cancelled. You can view an updated overview of affected flights on our Flight Status page.

Rebooking Procedures if flight gets cancelled

• Authorization: If a flight appears on the cancelled list, travel agencies are authorized to rebook passengers without contacting us for prior approval.
• Booking Class: Rebook into the original booking class. If that class is unavailable, use the lowest available booking class. Do not forget to rebook any additional services that the customer had on the original flight
• Ticket Reissuance: After rebooking you need to reissue the e-tickets/EMDs and include the following text in the endorsement box: Rebooked due to ATC strike in Norway
• Ticket Refund: If flight is cancelled, we allow full refund of the tickets. No waiver needed.

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Passenger Contact Information & Flight Updates

If a flight is cancelled, we will notify passengers directly via SMS or email. We will likely not be able to update all Pnr’s with UN, so it is important to check our Flight Status page. Please ensure all PNRs are updated with accurate mobile numbers and email addresses in accordance with our Passenger Contact Details Guidelines.

Note: Cancellations may occur at short notice. Please check the Flight Status page regularly for real-time updates.

Keep yourself updated: On our “Travel Updates” https://www.norwegian.com/en/flight-status/customer-care-update-page/ you can keep yourself updated on news regarding the strike.

Contact us:

If you as a Travel Agent have any further questions regarding the strike, we recommend you send us an e-mail to: Agentsupport@norwegian.com.

Our Opening hours are Mon-Fri: 09:00-17:00 CET

Read more about customers rights if flight is delayed or cancelled: https://www.norwegian.com/en/travel-info/delayed-and-cancelled-flights/

Updated: August 24, 2026 (15:00 CET)

 

Interline with Widerøe on Norwegian document is live

 

You can now issue interline tickets with Norwegian (DY/D8) and Widerøe (WF) on a Norwegian Document (328-tickets). 

It is IATA rules deciding which airline will be the validating carrier.
Interlining WF/DY-D8 is pr now only available for individual bookings. Group bookings will follow.

Ancillaries (EMD) is not yet included in the interline and we will inform as soon as that is ready.

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Name change for group bookings in Amadeus/Sabre/Travelport

We now allow namechange in Amadeus (in addition to Sabre and Travelport) after e-tickets are issued.
For procedures and prices, please go to this page: Name reporting - name changes 

Updated: November 4, 2022 (14:00 CET)

Updated: November 4, 2022 (14:00 CET)

Travel agency claims

Due to the adverse financial distress caused by the COVID-19 crisis, Norwegian entered a court-supervised reconstruction process in Ireland on 18 November 2020. Norwegian also entered a supplementary court-supervised reconstruction process in Norway on 8 December 2020. It has unfortunately proven impossible to allow the reimbursement of outstanding refund claims due to the principles of these processes.

CLAIMS BEFORE 18 NOVEMBER 2020
Travel agencies with outstanding claims for bookings (BSP, ARC and WEB) where the flight disruption or other expenses associated with the claim occurred before 18 November 2020 are subject to an examinership process in Ireland and a reconstruction process in Norway. This means that travel agencies will have the same terms as other unsecured creditors and only be entitled to a percentage of their claim.