Voluntary changes and name changes



Voluntary Changes

Norwegian allows changes on all our fares according to IATA rules. This also include change of routing/destination.
NOTE: For changes during transition period between Agent Bundle fares (Q-surcharge) to Branded fares, go to Branded fares in GDS

Additional information:

    • For information about change fee, see fare notes in your GDS. 
    • It is the amount of changed coupons that determinate the total penalty fee to be collected.
    • Penalty fee has to be collected on an EMD-S in the changed booking.
      Go to EMD for more information.
    • It is the travel agency own responsibility to make sure that the ticket is reissued and change fee is collected according to fare notes and guidelines given by Norwegian. Failing to do so, will result in an ADM. Go to ADM for more information.
    • Norwegian support Amadeus Ticket Changer (ATC) and Rapid Repricer (1G).
SERVICE
AMADEUS
Additional info We recommend that you use ATC to secure the correct collection of fare and fees.
SERVICE
TRAVELPORT+ (GALILEO)
Additional info Reissue ticket and collect name change fee on an EMD-S.
Add total amount of change fee in an OSI element after reissue
Entry SI.<airline code>*CHANGE FEE TOTAL AMOUNT <amount>
SERVICE
SABRE
Additional info Reissue ticket and collect name change fee on an EMD-S.
Add total amount of change fee in an OSI element after reissue
Entry 3OSI <airline code> CHANGE FEE TOTAL AMOUNT <amount>

 

 

Name Changes

Norwegian allows name change on all our tickets before the first flight in the booking commences. Restrictions may apply when a booking includes other airlines.

Additional information: 

    • For information about name change fee, see fare notes in your GDS.
    • Penalty fee has to be collected on an EMD-S in the changed booking.
      Go to EMD for more information.
    • It is the travel agencies own responsibility to make sure that the ticket is reissued and name change fee is collected according to fare notes and guidelines given by Norwegian. Failing to do so, will result in an ADM. Go to ADM for more information.
    • For name corrections  (spelling mistakes, adding middle name etc.) contact Agent Support. This applies for all GDS'.
SERVICE
AMADEUS
Name change Contact Agent Support for name change.
Additional info Reissue ticket and collect name change fee on an EMD-S
SERVICE
TRAVELPORT+ (GALILEO)
Name change Name change can be made directly in Travelport+ (Galileo).
Additional info Reissue ticket and collect name change fee on an EMD-S.
Add total amount of name change fee in an OSI element after reissue.
Entry SI.<airline code>*NAME CHANGE FEE TOTALT AMOUNT <amount>
SERVICE
SABRE
Name change Name change can be made directly in Sabre.
Additional info Reissue ticket and collect name change fee on an EMD-S.
Add total amount of name change fee in an OSI element after reissue.
Entry 3OSI <airline code> NAME CHANGE FEE TOTALT AMOUNT <amount>