Reservation


Updated: January 3, 2022

Group information, guidelines and entries are found on this page.


GDS Entries

SERVICE
AMADEUS
Display fare notes FQDOSLBGO/ADY/R,U*GROUP
Sell group segment from availability SS<seats>G<segment>
Add number of pax and group name NG<seats><groupname>
Add the group contact/leaders mob.nbr * SRCTCM-<mobile-nbr and /two letter country code>
Add the group contact/leaders email.adr  SRCTCE-<email//address>
Request fare quote SR GRPF <airline code>-PLS ADV NETFARE
Accept fare quote SK GPCQ <airline code>-PRICE OFFER ACCEPTED
Add OS element with EMD-S deposit info * OS <airline code> DEPOSIT EMD <emd-nbr> PAID <ddmmmyy><officeid>
Price group booking FXP/R,U*GROUP
Fare base GRPF200/GROUP
SERVICE
TRAVELPORT+ (GALILEO)
Display fare notes N/A
Sell group segment from availability 0<seats>G<segment>
Add number of pax and group name N.G/<seats><groupname>
Add the group contact/leaders mob.nbr * SI.<airline code>*CTCM <countrycode and mobile-nbr>
Add the group contact/leaders email.adr  SI.<airline code>*CTCE <email address>
Request fare quote SI.SSRGRPF <airline code> PLS ADV NETFARE
Accept fare quote SI.<airline code>*GPCQ.PRICE OFFER ACCEPTED
Add OS element with EMD-S deposit info * SI.<airline code>*DEPOSIT EMD <emd-nbr> PAID <ddmmmyy><pcc>
Price group booking Manual pricing
Fare base GRPF200/GROUP
SERVICE
SABRE
Display fare notes N/A
Sell group segment from availability 0<seats>G<segment>
Add number of pax and group name -C/<seats><groupname>
Add the group contact/leaders mob.nbr * 3CTCM/<country code and mobile-nbr>
Add the group contact/leaders email.adr 3CTCE/<email address>
Request fare quote 3GRPF/<airline code>PLS ADV NETFARE
Accept fare quote 3OSI <airline code> GPCQ. PRICE OFFER ACCEPTED  
Add OS element with EMD-S deposit info * 3OSI<airline code>DEPOSIT EMD <emd-nbr> PAID <ddmmmyy><pcc>
Price group booking Manual pricing
Fare base GRPF200/GROUP
* ADDITIONAL INFO FOR ALL GDS'
Always enter a mobilephone number to the group contact/leader so the group can receive important flight info
Always enter an OS element with EMD-S info so you avoid cancellation


Routes

  • Group reservation is valid on any flight operated by DY/D8 in Economy cabin. (Also valid on wetlease flights with prefix DY/D8)
  • Group reservation is not yet valid on domestic flights in Spain (due unable to offer resident discount on groups in Spain), however we do permit domestic Spain flights as long as it is part of an international connection within 24 hrs.
  • Combination with other airlines than Norwegian is not possible and the group request will be rejected.
  • Valid on OW, RT and OJ journeys.

Inclusions

  • 1 underseat bag (30x20x38cm) and 1 overhead cabin bag (55x40x23cm).
    Combined weight is max 10kg. (Exception: 8kg to/from DXB)
  • 2 checked bags (2 x 23 kg)
  • Seat reservation

Min/Max Group Size

  • Minimum group size 10 passengers travelling together.
  • Maximum group size 99.
  • Decrease of number in party is permitted by 10% up until 30 days prior departure.
  • The final group size can never be less than 10 passengers travelling together.
  • It is possible to increase the group size on either outbound or inbound travel.
  • To increase a group booking in Amadeus, use below entry to create an AXR-link between original PNR and the new group booking.
  • To increase a group booking in Travelport+ (Galileo)/Sabre, an OS message must be added in all PNRs, so we can see that the bookings are connected to eachother. This also applies when you split bookings.  
INCREASE GROUP BOOKING
1A: RRA/<seats>
1G: REALL  (add message below)
1S: Create booking (add message below)
1G: SI.<airline code>*TRAVELLING TOGETHER WITH <ref.nbr>
1S: 3OSI <airline code>TRAVELLING TOGETHER WITH <booking reference>


Quote Validity

  • The offer is valid from creation of group file (PNR creation) and subject to availability.
    The offer will expire in: 
  • 2 business days for reservations made 315 days or more prior departure
  • 5 business days for reservations made 314-30 days before departure
  • 2 business days for reservations made less than 30 days prior departure.

Fares

  • Add below entry in your group request.
  • Fare quote will be displayed in PNR as eg:
    SSR GRPF YY NETFARE NOK1005 EXCL YQ/YR AND TAXES
REQUEST FARE QUOTE
1A: SR GRPF <airline code>-PLS ADV NETFARE
1G: SI.SSRGRPF<airline code> PLS ADV NETFARE
1S: 3GRPF/<airline code> PLS ADV NETFARE


Request status

  • All group request segments (G class) will be in HN until the fare quote is confirmed.
  • To confirm the fare quote, the below entry need to be inserted in PNR.
  • If seats are still available when confirming the quoted fare, the segments will change to HK status
  • Depending on the group request, you will receive a fare quote within 0-2 business days
CONFIRM FARE QUOTE
1A: SK GPCQ <airline code>-PRICE OFFER ACCEPTED
1G: SI.<airline code>*GPCQ.PRICE OFFER ACCEPTED
1S: 3OSI <airline code> GPCQ. PRICE OFFER ACCEPTED

 

Child/Infant Discount

  • Child: No discount
  • Infant: 10% of the adult fare (in addition to taxes on international flights).
    Infant needs to be priced manually.  
  • Infants occupying a seat pay the adult fare plus taxes.

Terms and Conditions

  • Time limits and deadlines must be followed by travel agents to avoid auto cancellation and ADM.  

Add-on

  • Domestic add-ons/connections are permitted on Domestic flights up until ticketing.
  • To request a new fare quote, the below entry needs to be inserted in PNR.
  • The renegotiated quote will be displayed as SR OTHS 1A NETFARE
  • To confirm the new fare quote, below entry needs to be instered in PNR.
REQUEST NEW FARE QUOTE
1A: SR GRPF <airline code>-PLS ADVICE NEW FARE
1G: SI.SSRGRPF <airline code> PLS ADV NETFARE
1S: 3GRPF/<airline code>PLS ADV NETFARE
CONFIRM NEW FARE QUOTE
1A: SK GPCQ <airline code>-PRICE OFFER ACCEPTED
1G: SI.<airline code>*GPCQ.PRICE OFFER ACCEPTED
1S: 3OSI <airline code> GPCQ. PRICE OFFER ACCEPTED


Cancellation and Reduction

    • Free cancellation up until first payment/deadline or reduction deadline. First deadline can be either deposit-, name- or ticketing deadline.
    • Less than 30 days before departure no reduction allowed. The penalty for cancellations made 29-0 days prior to departure is 100% of the net fare per cancelled customer. The penalty must be deducted from the refund of the deposit.
    • Cancellation of the whole group after the first payment or deadline to the reduction deadline (30 days prior to departure) lead to loss of deposit.
  • Reduction of the group size is permitted by 10% (round up/down to nearest number) after the first payment or deadline and up until 30 days prior to departure.
    The final group size can never be less than 10 passengers travelling together.
  • The penalty to cancel more than 10% of the group from the first payment or deadline to the reduction deadline (30 days prior to departure) is 30% of the net fare per cancelled customer exceeding the 10% limit. The penalty must be deducted from the refund of the deposit.
    The final group size can never be less than 10 passengers travelling together.
  • NOTE: If the penalty amount is higher than the deposit payment, a new EMD-S (PENF) should be issued (same booking) for the total amount instead. Issue of EMD-S must be done within one week after cancellation/reduction and an email must be sent at the same time with the following information:
    Booking reference + total pax reduced/cancelled + EMD number
    We will authorize full refund of deposit EMD after we have received this info.
  • Failing to comply with above rules will result in an ADM + administration fee (20 % of violation amount)

Schedule Changes

  • If your group has received a schedule change and the new route/routing is accepted by your customer, confirm the segment(s) in the PNR.
  • If your group does not accept the new route/routing, book new alternative segments and keep the original segments (TK) in the PNR.
    Use the entries below for request and confirmation. 
  • After ticketing: Contact us to receive a waiver for involuntary reissue or refund
  • Contact us for renegotiation if your group wish to keep eg. only one leg from entire itinerary.
  • Go to Schedule Change Policy for more details
REQUEST FOR QUOTATION
1A: SR GRPF <airline code>-PLS ADVICE NETFARE DUE TO SC
1G: SI.SSRGRPF <airline code> PLS ADV NETFARE DUE TO SC
1S: 3GRPF/<airline code>PLS ADV NETFARE DUE TO SC
CONFIRMATION OF NETFARE
1A: SK GPCQ <airline code>-PRICE OFFER ACCEPTED
1G: SI.<airline code>*GPCQ.PRICE OFFER ACCEPTED
1S: 3OSI <airline code> GPCQ. PRICE OFFER ACCEPTED


Voluntary Changes

  • After a group quote is received and accepted, voluntary changes are not allowed (exception, see Add-On)
  • New segments have to be booked in a new PNR, or the original booking must be cancelled and a new PNR for the entire itinerary has to be created. Same fare as in original PNR cannot be guaranteed.
  • Segments cannot be deleted from an already quoted group PNR. The original booking must be cancelled and a new PNR for the new itinerary has to be created. Same fare as in original PNR cannot be guaranteed. 
  • Reissues are not allowed after ticketing.

Ancillaries

  • EMD-A must be issued in connection with the E-ticket
  • If E-ticket is already issued, same day ticketing for EMD-A applies
  • Normal rules and fees applies. See more info regarding EMD-A

Cashpoints and Rewards

  • There are no Cash Point earnings on group travel. See FAQ for more info