Refund of deposit


Updated: January 3, 2022

  • The deposit (EMD-S) can be refunded when all tickets are issued.
  • The coupon status on the EMD is O (open for use) and can be refunded by the travel agency.


REFUND OF DEPOSIT WHEN CANCELLING OR REDUCING A GROUP:

  • Free cancellation up until first payment/deadline or reduction deadline. First deadline can be either deposit-, name- or ticketing deadline. 
  • Less than 30 days before departure no reduction allowed. The penalty for cancellations made 29-0 days prior to departure is 100% of the net fare per cancelled customer. The penalty must be deducted from the refund of the deposit.
  • Cancellation of the whole group after the first payment or deadline to the reduction deadline (30 days prior to departure) leads to loss of deposit.
  • Reduction of the group size is permitted by 10% (round up/down to nearest number) after the first payment or deadline and up until 30 days prior to departure.
    The final group size can never be less than 10 passengers travelling together.
  • The penalty to cancel more than 10% of the group from the first payment or deadline to the reduction deadline (30 days prior to departure) is 30% of the net fare per cancelled customer exceeding the 10% limit. The penalty must be deducted from the refund of the deposit.
    The final group size can never be less than 10 passengers travelling together.
  • NOTE: If the penalty amount is higher than the deposit payment, a new EMD-S (PENF) should be issued (same booking) for the total amount instead. Issue of EMD-S must be done within one week after cancellation/reduction and an email must be sent at the same time with the following information:
    Booking reference + total pax reduced/cancelled + EMD number
    We will authorize full refund of deposit EMD after we have received this info.
  • Failing to comply with above rules will result in an ADM + administration fee (20 % of violation amount)