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Groups on web and in Amadeus


Groups on web

Please see more information about group reservations on norwegian.com.

Groups in Amadeus

 

Important information

 

Please use groupagent@norwegian.com for all group related matters.

Exception: Group bookings via web

Always use reply function when you have made a group booking via our web form.

The following e-mails are no longer in use:

groupeconomy@norwegian.com

gruppeokonomi@norwegian.no

reisebyra@norwegian.no

groups@norwegian.com

grupper@norwegian.no

 

New routine regarding American Express CC on Group Travels

Due to charging problems with American Express on Group travels (especially in relation to deposit charges) We`ve been forced to deny all use of American Express on group travels.

If agents try to add an American Express card they will receive the following error message in Amadeus:

SSR OTHS DY /STATUS/TICKETLESS/NOT OK/INVALID FOP FOR DY/D8 PLS INSERT CORRECT FOP FOR GROUPS

The booking will not be "ticketless OK"  until a valid Form of Payment is entered.

NB! This error message will appear in all bookings that have an Am Ex already and all new bookings. This means that bookings which are fully paid will get this message when robot tries to add ticket numbers 26 hours prior to departure.

In these bookings Form of Payment has to be changed to CASH and validated to make the booking "ticketless OK".

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