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Important information


Cancellation of MXP-LAX-MXP and CDG-BOS-CDG route

We're sorry to inform that above routes have been cancelled. Mandatory inspections from aviation authorities on a specific type of Rolls Royce engine have forced us to take aircraft out of service, which regrettably means we are not able to operate the Milan to Los Angeles route as planned. 

Like other operators of the Boeing 787 Dreamliners fitted with a specific type of Rolls Royce Trent 1000 engine (‘Package C’), Norwegian must inspect these engines in line with the Airworthiness Directive from the European Aviation Safety Agency. Further information on the issue can be found on Rolls Royce’s website: www.rolls-royce.com 

The safety of our customers and staff is our top priority, and we follow and implement all safety directives issued by aviation authorities. 

We understand this cancellation is frustrating for your customers, and we will do all we can to minimize the disruption of your customers travel plans, by offering full refund or free rebooking.

 E-ticket:

        • Full refund of the cancelled flight is allowed without waiver
          Note: Add remark in the booking with FULL REFUND DUE TO CNL FIGHT DY... 
        • Involuntary change/rerouting is allowed
          Note: Please contact Agent Support for waiver

Ticketless:

        • For refund of cancelled flight, send an email to agentrefund@norwegian.com
          Note: Subject in email: FULL REFUND DUE TO CANCELLED ROUTE MXP-LAX-MXP
        • For free rebooking, go to My Travels on www.norwegian.com 
          Note: Add Booking Reference and Last Name under "I don't have a profile"

 
Please contact Agent Support for assistance or if you have any questions related to above.


                                                                                                                                  Published May 8, 2018

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Norwegian's airline designators

  • Norwegian Air Shuttle (NAS): DY prefix 
  • Norwegian Air International (NAI): D8 prefix
    • Norwegian Air UK Ltd (NUK): DI prefix 

Please make sure that all your relevant agents are informed and that your systems are set up correctly to accommodate designator codes DY, D8 & DI.

General details:

  • Norwegian has the same ticket stock for DY, D8 and DI (328-xxxxxxxx). Validating carrier is DY. 
  • 329 are shown as ticket stock in the GDS display for technical reasons only. 329 shall not be used.
  • Availability search & display e.g. AN15NOVOSLLGW/ADY,D8,DI
  • Pricing display e.g. FQDOSLLGW/ADY,D8,DI 
  • Private fares (T.O. and corporate fares) e.g. FQDOSLLGW/ADY,D8,DI/R,U 
  • OS elements for agreement code needs to include correct prefix/designator e.g. OSD8 NCA

Re-accommodation

Changes from one of Norwegian's designator codes to another.

If a re-accommodation occurs, the following applies:

  • All PNRs booked through GDS will be placed on your schedule change queue and E-tickets need to be manually revalidated (coupon re-association to the new flight designator). 
  • For Amadeus bookings, we have automatically revalidated affected PNRs, however, be aware that some might need manually revalidations.
  • For Sabre and Galileo bookings, the travel agency must revalidate/reissue the bookings manually.
    • Schedule change information to the affected passengers will be flight number change only. Example:  From DY123 to D8123
    • NOTE: All EMD-A must be reissued by travel agency
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