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Special assistance


We understand everyone's needs are unique, so please let us know well before the flight how we can help. 

  • Hearing and vision impairment

    Find out how to book special assistance and if it is necessary to travel with a safety assistant.

  • Wheelchair and mobility

    Find out about travelling with manual and electric wheelchairs, mobility aids  and how to book.

  • Service dog

    How to book service dogs on our flights, and what regulations you need to be aware of

  • Sitting sick

    Guidelines for providing sitting sick, and how to book in GDS.

  • Medical conditions

    Information on travelling with medicine and medical equipment, when medical clearance is required and guidelines on allergies and oxygen and how to book.

  • Flying while pregnant

    All information you need to know when someone is flying while pregnant.

  • Special assistance information

    Find out if we require to travel with a safety assistant, special assistance seating on board and concerns and claims.

  • Deportee

    Find out about guidelines when making bookings with accompanied and unaccompanied deportee.