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Important information

Updated March 20, 2019:

Following the decision by the relevant aviation regulatory bodies to temporarily suspend operations of Boeing 737 MAX, Norwegian will not operate any flights with this aircraft type until further notice.
We remain in close dialogue with the aviation authorities and Boeing and follow their instructions and recommendations. The safety and security of our customers and colleagues will never be compromised, and once authorities advise to cease operations we will of course comply.
We will do our utmost to minimise the impact on our passengers, through re-bookings, optimisation of other aircraft types, and utilisation of our existing flight program.
We would like to apologise to customers who will be affected by cancellations and delays caused by the grounding of this aircraft type. Affected passengers will be contacted by SMS (if mobilenumber is registered in the PNR).

See Traffic information and Flight status for our latest updated information and if the flight has been cancelled.

We understand these cancellations are frustrating for your customers, and we will do all we can to minimize the disruption of your customers travel plans, by offering full refund or rebooking if the flight is cancelled:


  • Full refund of the cancelled flight is allowed without waiver
    Note: Add remark in the booking with FULL REFUND DUE TO CNL 737MAX OPERATION
  • Involuntary change to same routing is allowed without waiver
    Note: For involuntary rerouting, please contact Agent Support for waiver


  • For refund of cancelled flight, send an email to
    Note: Subject in email (e.g): FULL REFUND DUE TO CNL 737MAX OPERATION
  • Free changes can be made in Agent Portal

Given the uncertainty of this situation, we are unable to offer a refund or rebooking to passengers with future flights scheduled to be operated with Boeing 737 MAX aircraft.

Please contact Agent Support for assistance or if you have any questions related to above or if the flight is delayed.


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