Contact us


Agent Support is here to assist you on general and booking related questions. Note that below contact details are for you as a travel agent only.

Not a travel agent? Go to norwegian.com for contact details. 


Give us a ring on:

Denmark  + 45 89 88 22 67
Finland  + 358 (0)9 424 50 404
Norway  + 47 815 11 550
Spain  + 34 90 28 48 465
Sweden  + 46(0)770 45 77 74
United Kingdom  + 44(0)330 828 0856
Other countries  + 47 21 49 22 50

You can also send us an email: agentsupport@norwegian.com

Opening hours on Agent Support:

Country
Monday - Friday (English only)
Denmark 09:00 - 17:00 CET 
Finland 09:00 - 17:00 CET
Norway 09:00 - 17:00 CET
Spain 09:00 - 17:00 CET
Sweden 09:00 - 17:00 CET 
United Kingdom 09:00 - 17:00 CET
Other countries 09:00 - 17:00 CET 


See important info published on May 14, 2021 

GDS refunds: 

Claims where the flight disruption occurred after 18 November 2020 can be processed in the GDS according to fare rules.  
See also our schedule change policy for more details on when you require waivers or contact us if you are in doubt. 


WEB refunds (AP/API):

  • We've created an automated process to help you help the customer quicker.
    Follow below links to file a refund request for flight delays, cancellations, schedule changes or tax refunds:

    Cancelled flight & Schedule change  
    Delayed flight
    Tax refund

    For more information regarding delayed and cancelled flights visit our home page
    If your refund request is not related to flight delays, cancellations or tax refunds, send us an email.

 

 

 

Give us a ring on:

Denmark  + 45 89 88 22 67
Finland  + 358 (0)9 424 50 404
Norway  + 47 815 11 550
Spain  + 34 90 28 48 465
Sweden  + 46(0)770 45 77 74
United Kingdom  + 44(0)330 828 0856
Other countries  + 47 21 49 22 50

You can also send us an email: groupagent@norwegian.com

Opening hours on Agent Support:

Country
Monday - Friday*  (English only)
Denmark 09:00 - 17:00 CET 
Finland 09:00 - 17:00 CET 
Norway 09:00 - 17:00 CET 
Spain 09:00 - 17:00 CET
Sweden 09:00 - 17:00 CET 
United Kingdom 09:00 - 17:00 CET
Other countries 09:00 - 17:00 CET 

* Weekends: For urgent namechanges during weekends, contact us here

See important info published on May 14, 2021 

GDS Group refunds:

Claims where the flight disruption occurred after 18 November 2020 can be processed in the GDS according to fare rules.
See also our schedule change policy and refund of deposit for more details or contact us us if you are in doubt.

WEB Group refunds:

Send an email to: groupagent@norwegian.com