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Contact us


Agent Support is here to assist you on general and booking related questions. Note that below contact details are for you as a travel agent only.

Not a travel agent? Go to norwegian.com for contact details. 

Due to Covid-19 and the high number of requests we are dealing with, refund claims will unfortunately take longer than normal to process. If you have difficulties to reach us per phone, please contact us per email and we will try to reply as soon as possible.
We thank you for your patience.


Give us a ring on:

Denmark  + 45 89 88 22 67
Finland  + 358 (0)9 424 50 404
Norway  + 47 815 11 550
Spain  + 34 90 28 48 465
Sweden  + 46(0)770 45 77 74
United Kingdom  + 44(0)330 828 0856
Other countries  + 47 21 49 22 50

You can also contact us on agentsupport@norwegian.com

GDS refunds:

BSP market: BSP link
ARC market (For US agents only): arc@norwegian.com  


WEB Ticketless refunds:

  • We've created an automated process to help you help the customer quicker.
    Follow below links to file a refund request for flight delays, cancellations or tax refunds:

    Cancelled flight  
    Delayed flight
    Tax refund

    For more information regarding delayed and cancelled flights visit our home page
    If your request is not related to flight delays, cancellations or tax refunds, send an email to agentrefund and reply on the message you receive.

 

Opening hours on Agent Support:

Country
Monday - Friday (English only)
Denmark 09:00 - 17:00 CET (09:00 - 17:00)
Finland 09:00 - 17:00 CET (09:00 - 17:00)
Norway 09:00 - 17:00 CET (09:00 - 17:00)
Spain 09:00 - 17:00 CET
Sweden 09:00 - 17:00 CET (09:00 - 17:00)
United Kingdom 09:00 - 17:00 CET
Other countries 09:00 - 17:00 CET (09:00 - 17:00)

 


Give us a ring on:

Denmark  + 45 89 88 22 67
Finland  + 358 (0)9 424 50 404
Norway  + 47 815 11 550
Spain  + 34 90 28 48 465
Sweden  + 46(0)770 45 77 74
United Kingdom  + 44(0)330 828 0856
Other countries  + 47 21 49 22 50

You can also contact us on groupagent@norwegian.com

GDS Group refunds:

BSP market: BSP link
ARC market (For US agents only): arc@norwegian.com

Web Group refunds:

groupagent@norwegian.com

 

Opening hours on Agent Support:

Country
Monday - Friday  (English only)
Denmark 09:00 - 17:00 CET (09:00 - 17:00)
Finland 09:00 - 17:00 CET (09:00 - 17:00)
Norway 09:00 - 17:00 CET (09:00 - 17:00)
Spain 09:00 - 17:00 CET
Sweden 09:00 - 17:00 CET (09:00 - 17:00)
United Kingdom 09:00 - 17:00 CET
Other countries 09:00 - 17:00 CET (09:00 - 17:00)